Terms and Conditions

 

We’ve outlined below some terms and conditions which cover the purchase of any products from us. If you have any questions or problems with an order, please contact us on sales@egmontseafoods.co.nz or 06 751 5700.

 

Orders and Delivery times

Everyone loves fresh fish and so we do our best to get your purchase to you as fast as possible. Deliveries are Tuesday to Friday, excluding public holidays. For our Taranaki customers, if you get your order in by 10am we can usually deliver to you later that afternoon. For the rest of the North Island, delivery will be 1-2 days after placing your order. Unfortunately we cannot deliver to the South Island.

 

Please take care when filling in the fields to place your order. We want to make sure your fish gets to you and we need to be able to contact you if necessary.

 

Price and Payment

All prices are in New Zealand dollars and include GST. Courier charges will vary depending on where you are in New Zealand. We use DPS for secure payments, either by Visa, Mastercard or Internet Banking.

 

When we deliver your order you will receive a packing slip showing the products you’ve purchased and the weight/quantity.

 

If you decide you want to cancel or change your order, please get in touch with us as soon as possible and we’ll do our best to help you out.

 

Service promise

We love eating fish and seafood and expect that you will love our products too. However if you are not satisfied, please let us know as soon as possible and we will do our best to sort things out for you, either with replacement product, Egmont Seafood vouchers or a refund.

 

Any refunds will be made to the credit card/account that you used to place your order.

 

If you do have a complaint please let us know as soon as possible by calling 06 751 5700, or email sales@egmontseafoods.co.nz.

 

Privacy

We gather various information about the people visiting our site and buying our products. We need to collect information so that we can;

  • Receive your money
  • Send you your order
  • Contact you if there is a problem
  • Monitor who is using our website

 

We won’t sell your information. Let us know if you want to access the personal information we hold about you. This information is kept securely as possible.

 

If you’ve purchased products from us, we may add you to our mailing list to let you know what products we have available. You can unsubscribe at any time.

 

Our website may contain links to other websites. We don’t control other people’s websites and we’re not responsible for their content.

FREE DELIVERY ON ORDERS OVER $75

Place your order by 10am for same day delivery in Taranaki.
We deliver North Island wide (but not to rural addresses sorry)

FRESH IS BEST! SEE HOW WE PACK OUR FISH
Waves